HELP & FAQ

ORDERING & PAYMENT

How do I place an order? Simply browse our collection, select your desired items and sizes, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.

Can I modify or cancel my order? Orders can be modified or cancelled within 1 hour of placement. After that, your order enters our fulfillment process. Contact us immediately at [email] if you need to make changes.

Do you offer gift cards? Yes! Gift cards are available in various denominations. Perfect for the athlete in your life.

SHIPPING & DELIVERY

How long does shipping take?

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 10-15 business days

Do you ship internationally? Yes! We ship worldwide. Shipping costs and delivery times vary by location.

How can I track my order? Once your order ships, you'll receive a tracking number via email. Use this to monitor your package's journey.

What if my package is lost or damaged? Contact us immediately at risemode.help@gmail.com. We'll resolve the issue and ensure you get your gear.

SIZING & FIT

How do I choose the right size? Check our detailed size guide on each product page. Our oversized items are designed for a relaxed fit – if you prefer a more fitted look, consider sizing down.

What if the size doesn't fit? No problem! Check our returns and exchanges policy below.

Are your products unisex? Yes! All our items are designed with a unisex fit to suit all body types.

Do your products run true to size? Most items run true to size, but oversized pieces are intentionally larger. Always refer to the specific product's size guide.

RETURNS & EXCHANGES

What is your return policy? We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I return or exchange an item? Contact us at risemode.help@gmail.com to initiate a return or exchange. We'll provide you with a return label and instructions.

When will I receive my refund? Refunds are processed within 5-7 business days after we receive your return. The amount will be credited to your original payment method.

Do you cover return shipping costs? Return shipping is free for exchanges. For refunds, a small shipping fee may apply unless the item is defective.

PRODUCT CARE

How do I care for my organic athletic wear?

• Machine wash cold with similar colors
• Use mild, eco-friendly detergent
• Hang dry or tumble dry low
• Avoid bleach and fabric softeners
• Iron on low if needed

Will the fabric shrink? Our organic materials may experience minimal shrinkage (2-3%) after the first wash. Follow care instructions to minimize this.

How do I maintain the quality of my gear? Wash less frequently when possible, avoid high heat, and store in a cool, dry place. Your gear is built to last with proper care.

SUSTAINABILITY

What makes your products sustainable? We use certified organic materials, eco-friendly dyes, and ethical manufacturing processes. Every piece is designed to minimize environmental impact.

Are your products certified organic? Yes! Our organic items carry GOTS (Global Organic Textile Standard) or equivalent certifications.

What about packaging? We use recycled and recyclable packaging materials whenever possible. Our goal is zero waste.

ACCOUNT & MEMBERSHIP

Do I need an account to shop? No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster.

How do I create an account? Click "Sign Up" in the top menu and follow the prompts. It takes less than a minute.

I forgot my password. What should I do? Click "Forgot Password" on the login page, and we'll send you a reset link via email.

CONTACT & SUPPORT

How can I contact customer service?

• Email: risemode.help@gmail.com.
• Instagram: @risemode______
• Response time: Within 24 hours

Do you have a physical store? Currently, we operate online only. This allows us to keep prices competitive and reach athletes worldwide.

Can I visit your warehouse? Our warehouse is not open to the public, but all orders are available for online purchase with fast shipping.

COMMUNITY & MOTIVATION

How can I join your community? Follow us on Instagram @risemode______, use our hashtag #risemode, and share your journey. We feature community members regularly!

Do you offer athlete sponsorships? We're always looking for dedicated athletes to represent our brand. Email us at risemode.help@gmail.com with your story and social media links.

Do you have a newsletter? Yes! Sign up at the bottom of our homepage for exclusive drops, motivation, and special offers.

STILL HAVE QUESTIONS?

We're here to help. Reach out anytime at risemode.help@gmail.com.

Discipline over everything. Let's keep moving forward.